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About The Guitar Factory
We started our dream 17 years ago when we opened our store in West Seneca, New York. Since then, we have been
anchored in the community, supplying music gear at highly competitive prices. We are also a facility for music lessons
where classes are provided by accomplished instructors who want to bring out the best in their students.
In 1997, we began selling music gear on our own website (www.theguitarfactory.com) and quickly became a popular and
trusted online resource -- serving customers nationwide and worldwide. We are distributors for all major manufacturers,
offer thousands of top products, and can also provide hard-to-find items.
The Guitar Factory always places a premium on customer care. A happy customer is music to our ears. From the garage to the
stage, from the classroom to the orchestra pit. Or for those indulging a hobby? Whatever the journey, we understand a
passion for music and cater to everyone from professionals to youngsters just learning to play. We can usually ship your
order within 24 hours. Often with free shipping. We answer questions promptly and courteously and always have true experts
on hand to help. We'll go out of our way to get you the best price because we know great deals are instrumental to our
customer's satisfaction! Expect to get excellent products, value and service when you shop with us.
To view more pictures of our store, please visit our page on My Space.
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FAQs
Q: Is your website secure?
A: Yes it is! Our website uses SSL (Secure Socket Layer) to ensure the highest level of security for online transactions. All sensitive information (credit cards, phone numbers, addresses, etc.) is completely encrypted for safe and secure transfer to our website.
Q: I can't find the item I want on your wesbite, what should I do?
A: We have many items in stock that are not currently on our website, please call our toll free order line at: 1-800-863-4347 or email us at info@theguitarfactory.com
Q: Do you charge tax?
A: New York residents only, 8.75% sales tax will be added to item totals (shipping fee is not taxable).
Q: Do you accept PayPal as a method of payment?
A: Yes we do! Our shopping cart is configured to accept PayPal as a payment method for your purchases. Fast, simple and secure!
Q: Tell me more about your financing program.
A: For more information about our financing program, please call 1-800-863-4347 or email us at info@theguitarfactory.com
Q: Do you have gift certificates available?
A: Yes we do! Please call our toll free line 1-800-863-4347 or email us at info@theguitarfactory.com for details.
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